Terms & Conditions

Eternal Fitness is a private personal training business operated by Esther Fair as a sole trader, based in Worthing, West Sussex. We provide private, one-to-one personal training and related coaching services. Our focus is long-term wellbeing, strength, mobility, confidence in movement, and sustainable progress — for people with a wide range of health conditions, abilities, and backgrounds.

Our services may include, depending on what you book:

1. One-to-one personal training sessions
2. Assessments and goal setting
3. Programme design and progress reviews
4. Lifestyle and habit coaching (where agreed)
5. Exercise support for wellbeing, mobility, strength, and rehabilitation

As with any service supplied under UK consumer law (the Consumer Rights Act 2015), we agree to provide our services with reasonable care and skill, within a reasonable time, and as described to you.

1. Free consultations are booked through our online booking calendar (Microsoft Bookings); ongoing session slots are then arranged directly with Esther.
2. Sessions must be booked in advance and confirmed by Esther.
3. Booking confirmations are provided by email or message.
4. Availability is discussed and agreed at the point of consultation.

We may occasionally need to adjust schedules due to unforeseen circumstances and will always aim to provide as much notice as possible.

To keep training safe and appropriate for you:

1. You agree to provide accurate and up-to-date information about your health, injuries, symptoms, medications, and any changes to your condition.
2. You agree to follow Esther's guidance during sessions and use equipment responsibly.
3. If anything feels painful, unsafe, or unusual, you must stop and tell Esther immediately.
4. You understand that Esther may ask you to complete a health questionnaire (PAR-Q) before your first session.

If Esther believes training is not currently safe for you, she may pause or decline to continue services until appropriate medical clearance is provided. This is done with your wellbeing in mind.

Payment terms — including whether sessions are billed individually, in blocks, or on an ongoing basis — are confirmed at booking or following your initial consultation. Prices are quoted in GBP (£). Payments must be made by the agreed due date. Late payment may result in pausing future bookings until the balance is cleared.

We understand plans change and aim to be fair and consistent in how we handle this.

Client cancellations and rescheduling

1. If you cancel or reschedule with at least 24 hours' notice, your session can be moved to a new time subject to availability.
2. If you cancel or reschedule with less than 24 hours' notice, the session may be charged in full.

No-shows

1. If you do not attend your session without contacting us, it will be treated as a no-show and charged in full.

Late arrival

1. If you arrive late, your session may still end at the scheduled time. The full session fee applies.

Cancellations by Eternal Fitness

1. If Esther needs to cancel due to illness, emergency, or unavoidable circumstances, you can choose to reschedule or receive a full refund for that session.

If you book and pay for a block of sessions online or over the phone (a "distance contract" under the Consumer Contracts Regulations 2013), you have a legal right to cancel within 14 days of that booking, for any reason, and receive a full refund — this is separate from, and in addition to, the session-by-session cancellation policy above.

1. To cancel under this right, just tell us clearly — by email, message, or phone — that you want to cancel. You don't need a reason.
2. If no sessions have started yet, you'll get a full refund.
3. If you'd like training to begin before the 14 days are up, we'll ask you to confirm that in writing first. In that case, if you then cancel partway through the 14 days, you'll be refunded for the unused sessions, minus a fair amount for whatever's already been delivered.

This 14-day right doesn't apply to a booking made in person at the studio, or once a block of sessions has been fully completed.

If you purchase a block or package of sessions: packages are personal to you and cannot be transferred to another person unless agreed in writing. Any expiry period will be communicated at the point of purchase. Refunds on partially used packages are handled on a case-by-case basis and may be subject to an administration fee, except where consumer law requires otherwise.

Esther provides professional coaching, structure, and support. However:

1. Results vary from person to person based on consistency, health history, lifestyle, and many other factors.
2. We cannot guarantee specific outcomes.
3. Our focus is sustainable, long-term progress — not quick fixes or short-term transformations.

To maintain a calm and safe environment for all clients: please be respectful of Esther, the studio space, and any other clients you may encounter. Follow safety guidance and studio instructions at all times. Use clean indoor footwear if requested. Abusive, threatening, or inappropriate behaviour will result in the immediate end of a session, and future bookings may be refused at Esther's discretion.

1. Exercise involves inherent risk. By choosing to train, you acknowledge that physical activity may carry a risk of injury.
2. To the fullest extent permitted by law, Eternal Fitness is not liable for loss, damage, or injury resulting from: inaccurate or withheld information provided by you, failure to follow instructions, or misuse of equipment.
3. Nothing in these Terms limits liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

If something's not right, please tell Esther directly first at esther.fair@eternal-fitness.co.uk — most things can be sorted out quickly with a conversation. If you've raised a complaint and feel it hasn't been resolved fairly, you may be able to refer a dispute about the service to an alternative dispute resolution provider, or seek advice from the Citizens Advice consumer service, or, for a complaint specifically about how your personal data has been handled, the Information Commissioner's Office (see our Privacy Policy).

When using this website, you agree not to misuse the site, attempt unauthorised access, or interfere with its security. You may not copy content for commercial use without permission. The site must not be used in any way that breaks applicable laws. We may update, suspend, or remove website content at any time without notice.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.